Client Overview
The Pakistan Civil Aviation Authority (PCAA) and Pakistan Airports Authority (PAA) are the governing bodies responsible for managing Pakistan’s aviation sector and airports nationwide. Their mandate includes regulatory oversight, passenger safety, airport infrastructure management, and providing a seamless travel experience to millions of domestic and international passengers.
With growing passenger demand, evolving digital expectations, and the need for efficiency in managing multiple airports, the authorities sought a robust digital transformation initiative.
The Problem We Solved
The client faced several challenges:
Outdated digital presence with static websites that lacked modern UI/UX.
Inefficient workflows, where multiple departments relied on manual processes for approvals, coordination, and reporting.
Limited mobile accessibility, restricting employees and stakeholders from managing tasks on the go.
Fragmented systems without centralized control, leading to communication silos across airport operations.
They needed a modern enterprise-grade solution to unify workflows, enhance transparency, and provide passengers, partners, and employees with a seamless digital experience.
Our Approach
MMC partnered with PCAA/PAA to deliver a comprehensive enterprise website development, workflow automation, and mobile app ecosystem.
Enterprise Website Development
Designed and developed responsive, multilingual websites with a modern UI/UX.
Integrated real-time updates for flights, notices, tenders, and news.
Embedded accessibility and compliance features for a broader audience.
Workflow Management System
Built custom digital workflows for internal approvals, document tracking, and inter-departmental communication.
Automated repetitive processes, reducing manual effort.
Implemented role-based access for enhanced security and governance.
Mobile Application Development
Developed Android and iOS applications for employees and management.
Enabled access to workflow tasks, notifications, and approvals on the move.
Introduced push notifications for real-time alerts on operational activities.
Scalable Architecture
Designed a modular system capable of future integrations (AI-driven analytics, passenger experience tracking, IoT at airports).
Ensured high availability, performance, and security across all platforms.
Results
The collaboration delivered measurable impact:
Seamless Digital Experience: A modern enterprise-grade website serving thousands of daily visitors with up-to-date aviation information.
Operational Efficiency: Reduced manual workload by over 40% through automated workflows.
Mobile Empowerment: Senior management and staff could approve, track, and manage processes anytime, anywhere.
Improved Transparency: Centralized workflow tracking reduced delays and improved accountability across departments.
Future-Ready Infrastructure: A scalable platform prepared for future digital transformation initiatives in aviation management.