Client Overview
The National Bank of Pakistan (NBP) is one of the country’s largest financial institutions, operating an extensive branch network across Pakistan and internationally. As a state-owned bank, NBP provides banking, financial, and corporate services while also managing public-sector transactions and projects.
Given its vast scale, NBP manages a wide range of store supplies, indent requests, and logistics operations across multiple branches. To ensure efficiency, transparency, and compliance, the bank required a centralized system to manage its indent processing workflow.
The Problem We Solved
NBP’s indent management faced several critical challenges:
Manual indent requests from branches, leading to inefficiencies and delays.
Fragmented approval processes, with no centralized platform to track or monitor indent status.
Lack of transparency in indent issuance, courier handling, and cost tracking.
Operational bottlenecks, as multiple stakeholders (branches, head office, stores, courier services) worked in silos.
No real-time monitoring, which limited governance and accountability.
The client needed a digitally centralized solution to unify the indent lifecycle from request to delivery.
Our Approach
MMC delivered a comprehensive Indent Processing Solution tailored for NBP’s operational needs:
Centralized Indent Management
Unified all indent requests across NBP branches into a single online system.
Digital submission and automated routing for approvals.
Workflow Automation
Configured rule-based workflows for request processing, approvals, and acknowledgements.
Reduced manual paperwork through digital confirmations and system-generated records.
Issuance & Booking
Enabled automatic booking and issuance of items from central stores.
Linked indent issuance directly with courier partners for efficient dispatch.
Charges & Cost Tracking
Integrated cost monitoring for indent requests and courier charges.
Generated reports for financial accountability and audit purposes.
Monitoring & Tracking
Implemented dashboards for real-time visibility of indent requests, status updates, and delivery tracking.
Provided branch-level and management-level insights for governance.
Results
The new system transformed NBP’s indent management operations:
Improved Efficiency: Reduced processing time for indent requests by more than 50%.
Transparency & Accountability: Real-time status updates and audit trails across all transactions.
Cost Control: Better monitoring of courier charges and resource usage.
Standardized Processes: Unified indent workflows across all branches, eliminating inconsistencies.
Enhanced Governance: Management gained full visibility of indent lifecycles through centralized dashboards.