Client Overview
The Pakistan Standards & Quality Control Authority (PSQCA) is the national standards body of Pakistan responsible for formulating, enforcing, and monitoring product standards to ensure quality, safety, and compliance. Operating across multiple industries and sectors, PSQCA plays a critical role in governance, regulation, and enforcement.
With a mandate spanning diverse stakeholders — manufacturers, importers, regulatory bodies, and government institutions — PSQCA required a digital-first approach to streamline its business processes and improve efficiency.
The Problem We Solved
PSQCA faced multiple operational bottlenecks:
Manual and paper-based workflows causing delays in approvals, certifications, and compliance monitoring.
Limited integration between departments, resulting in duplicated data entry and inconsistent reporting.
Lack of real-time insights for governance and decision-making.
Data silos that made compliance tracking and enforcement inefficient.
High administrative overhead due to repetitive tasks and manual coordination.
The client needed an end-to-end digital automation platform to unify processes, improve governance, and enable efficient data-driven decision-making.
Our Approach
MMC designed and delivered a Business Process Automation (BPA) framework tailored to PSQCA’s requirements, integrating governance, workflows, and analytics into a single ecosystem.
Business Process Automation (BPA)
Automated end-to-end workflows for certifications, approvals, and compliance checks.
Introduced digital forms, tracking, and dashboards to eliminate paper-based processes.
Business Intelligence for Governance
Implemented reporting dashboards with KPIs and performance insights.
Enabled data-driven governance with real-time monitoring of applications, certifications, and enforcement actions.
Data Management
Designed a centralized data repository for all client, product, and compliance records.
Established cross-integration between departments for a single source of truth.
Workflow Management
Built role-based workflows for approvals, escalations, and inter-department communication.
Configured automated alerts and notifications to minimize delays.
Automation Layer
Automated repetitive administrative tasks (renewals, reminders, follow-ups).
Integrated document management and e-signatures to speed up approvals.
Results
The transformation delivered significant impact:
80% reduction in manual processes, cutting down processing time for certifications and approvals.
Cross-department integration, enabling smoother data sharing and collaboration.
Real-time insights for governance, with BI dashboards accessible to senior management.
Enhanced transparency and compliance, improving accountability across regulatory workflows.
Scalable digital foundation for future integrations, including AI-driven inspections and predictive compliance analytics.